Customer Support

How can we help?

Submit a ticket, check the knowledge base, or reach us directly. Real people, fast responses.

All systems operational · Last checked just now
Submit a Ticket

Describe your issue and we'll investigate and fix it

Within 1 business day
Email Us

Send a detailed message to hello@zeptonic.com

Same business day
Call Us

For urgent issues — 1-877-ZEPTONI (937-8664)

Business hours
Response Times
● Critical (platform down)Within 2 hours
● High (feature broken)Within 4 hours
● Medium (general issue)1 business day
● Low (question / how-to)2 business days
Other Ways to Reach Us
hello@zeptonic.com
For detailed issues or file attachments
1-877-ZEPTONI
For urgent issues during business hours
In-app support chat
Raise a ticket from inside your dashboard
Support Hours
Mon – Fri8am – 6pm EST
Saturday9am – 2pm EST
SundayClosed
Critical Issues24/7 monitoring
Complete Plan Priority Support

Complete plan clients go to the front of the queue. Faster response times and your monthly strategy call means most issues are caught before they arise.

Submit a Support Ticket

The more detail you give us, the faster we can fix it.

Attach screenshots or screen recordings — click to upload

Reference number sent to your email · Complete plan = priority queue

Ticket Received
ZEP-0000

Confirmation sent to your email. We'll respond within the timeframe for your priority level.

For urgent issues call 1-877-ZEPTONI directly.

Knowledge Base

Common topics & quick fixes.

Browse by category before submitting a ticket — your answer might already be here.

Booking & Calendar
  • Setting up your booking widget
  • Connecting Google Calendar
  • Setting provider availability
  • Blocking time off
  • Handling recurring appointments
Automations
  • Setting up reminder sequences
  • No-show rebooking flow
  • Review request automation
  • Testing your automations
  • Workflows not firing
SMS, Email & WhatsApp
  • Setting up your business number
  • WhatsApp Business connection
  • Email deliverability tips
  • SMS not sending
  • Understanding usage charges
CRM & Contacts
  • Importing contacts via CSV
  • Setting up pipeline stages
  • Tagging and segmenting contacts
  • Merging duplicate contacts
  • Unified inbox setup
Invoicing & Payments
  • Creating your first invoice
  • Connecting Stripe / PayPal
  • Sending estimates to clients
  • QuickBooks integration setup
  • Setting up payment reminders
Account & Billing
  • Resetting your password
  • Adding team members
  • Understanding your invoice
  • Upgrading your plan
  • Cancelling your subscription
System Status

All systems operational.

Real-time status of all Zeptonic CRM platform components.

Booking & Calendar System
Operational
SMS & WhatsApp Delivery
Operational
Email Sending Infrastructure
Operational
Automation & Workflow Engine
Operational
CRM & Contact Management
Operational
Third-Party Integrations
Operational
Mobile App
Operational